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v1.0 Effective: 2026-05-03

Ready1Go Master Service Agreement

Version 1.0 — Effective: 3 May 2026

THIS AGREEMENT GOVERNS YOUR SUBSCRIPTION TO THE READY1GO PLATFORM. BY ACCEPTING, YOU CONFIRM AUTHORITY TO BIND YOUR ORGANISATION.

1. Services

1.1 Ready1Go will provide access to the Ready1Go CRM platform, features, and support as described in your plan documentation.

1.2 Ready1Go may modify, enhance, discontinue, or restrict any aspect of the Services at its sole discretion with reasonable notice. Feature availability varies by plan.

1.3 The Platform may depend on third-party services (payment gateways, SMS, email). Ready1Go is not responsible for their availability, accuracy, or conduct.

1.4 Features labelled “beta” or “preview” are provided without warranty and may be withdrawn without notice.

2. Subscription and Payment

2.1 Subscriptions auto-renew monthly or annually unless cancelled at least 7 days before renewal.

2.2 Fees are due in advance on the first day of each billing cycle and are exclusive of applicable taxes. Non-payment within 7 days of due date may result in suspension.

2.3 You are responsible for all applicable taxes including GST.

2.4 Ready1Go may revise pricing at any time with at least 30 days’ notice. Continued use after the notice period constitutes acceptance.

2.5 All Fees are non-refundable except as required by law. Refer to the Refund & Cancellation Policy for details.

2.6 Fee disputes must be raised within 15 days of the invoice date.

3. Service Availability

3.1 Ready1Go will use commercially reasonable efforts to maintain Platform availability. No specific uptime is guaranteed unless in a separately signed SLA addendum.

3.2 Scheduled and unplanned maintenance may be performed at any time. Downtime does not constitute a breach absent gross negligence.

4. Customer Responsibilities

You are solely responsible for: the accuracy and legality of Customer Data; obtaining all consents to submit data to the Platform; account credential security; appropriate Platform configuration; and compliance with all applicable laws including data protection laws. Ready1Go is not responsible for errors from inaccurate Customer Data.

5. Confidentiality

Each party holds the other’s non-public information in strict confidence, uses it only to perform obligations under this Agreement, and discloses it only to employees with a need to know. Obligations do not apply to publicly available information or information independently developed.

6. Suspension and Termination

6.1 Ready1Go may immediately suspend access if you breach this Agreement, fail to pay fees, pose a security risk, or are subject to regulatory order.

6.2 Either party may terminate on 14 days’ written notice for an uncured material breach, or immediately on insolvency. Ready1Go may terminate for convenience with 30 days’ notice.

6.3 On termination all access ceases, outstanding fees become due, and Customer Data export is available for 30 days before permanent deletion.

7. Warranties and Disclaimer

EXCEPT AS SET FORTH HEREIN THE SERVICES ARE PROVIDED “AS IS.” READY1GO DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT. READY1GO DOES NOT WARRANT THAT THE SERVICES WILL BE BUG-FREE, UNINTERRUPTED, OR PRODUCE ACCURATE RESULTS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, READY1GO’S TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE THREE MONTHS PRECEDING THE CLAIM OR INR 5,000 WHICHEVER IS GREATER. READY1GO SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS, EVEN IF ADVISED OF THEIR POSSIBILITY. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY.

9. Indemnification

You indemnify Ready1Go and its affiliates against all losses arising from your breach of this Agreement, your Customer Data, your violation of any law or third-party rights, or your use or misuse of the Services.

10. Force Majeure

Neither party is liable for failure caused by events outside reasonable control including acts of God, war, pandemic, governmental restrictions, network failures, or power outages.

11. Governing Law

This Agreement is governed by the laws of India including the Indian Contract Act, 1872; IT Act, 2000; DPDP Act, 2023; CGST Act, 2017; Consumer Protection Act, 2019; Competition Act, 2002; FEMA, 1999; PMLA, 2002; and Arbitration and Conciliation Act, 1996. Disputes are resolved by arbitration in Chandigarh as set out in the Terms of Service / EULA.

12. Miscellaneous

This MSA, the Terms of Service / EULA, Privacy Policy, Cookie Policy, Acceptable Use Policy, and Refund & Cancellation Policy constitute the entire agreement. Ready1Go may update terms with 30 days’ notice. Ready1Go may identify you as a customer for marketing unless you object in writing within 30 days. You represent compliance with all applicable anti-corruption laws (Prevention of Corruption Act, 1988), export control laws, and FEMA regulations. GST-compliant invoices will be issued for all transactions.